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Our Store Policies

Things You Need to Know

We founded Segj International, LLC with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping Policy

How It Works

We work with third-party suppliers to fulfill our orders, so shipping times may vary. We strive to process and ship all orders within 3-5 business days,  business days . If you have any questions about your order, please contact our customer service team

Returns

The Small Print

thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason, you are not satisfied with your order, we accept returns within 14 days of the delivery date.

To initiate a return, please contact us via email at customerservice@segjcollectibles.com with your order number and reason for return. Our customer service team will respond within 24-48 hours with instructions on how to proceed with your return.

Please note that all returned items must be in their original condition and packaging, and the customer is responsible for any shipping fees associated with the return. We recommend that you use a shipping service that provides tracking and insurance for your protection.

If you received a damaged or defective item, please contact us within 48 hours of receiving your order with photos of the damage or defect. We will do our best to resolve the issue and provide a replacement or refund.

Please note that we do not offer exchanges at this time. If you need a different item or size, please return the original item and place a new order.

If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Thank you for shopping with us!

Warranty at Segj International, LLC

Our Policy

  1. Warranty Disclaimer We work with third-party suppliers to fulfill our orders, and as such, we cannot guarantee the quality or performance of the products we sell. Any warranty offered by the manufacturer or supplier of the product is the only warranty that applies, and we make no warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. We are not liable for any damages arising from the use of any product purchased through our website.

  2. Limitation of Liability We will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages that result from the use or inability to use any product purchased through our website. Our liability is limited to the purchase price of the product.

  3. Product Information We make every effort to ensure that the information on our website is accurate and up-to-date. However, we cannot guarantee the accuracy of the information, and we are not responsible for any errors or omissions that may occur. We reserve the right to change or update product information at any time without prior notice.

  4. Indemnification You agree to indemnify and hold us harmless from any and all claims, damages, costs, and expenses, including attorney's fees, that arise from your use of our website or the products purchased through our website.

Our Privacy Policy

Your Data is Secure

We take your privacy seriously and will never sell or share your personal information with any third party. All information collected during the checkout process is used solely for the purpose of processing your order.

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